⦁ Ongoing support for analysis, reporting, workflow automations, data pipelines, and business apps
⦁ Quarterly support packages aligned to your business rhythm
⦁ Capacity rollover month to month within each quarter
⦁ Burst Pack option for peak periods such as month-end, shutdowns, audits, and delivery surges
⦁ Weekly progress updates when work is performed
⦁ Quarterly planning meeting and roadmap refresh
⦁ Site visits where practical to work closely with your team
⦁ Defined commencement timeframes based on your selected package
⦁ Flexible access to DI capability without needing to scope every task as a separate project
⦁ Continuous improvement support so your digital solutions keep evolving after go-live
| Plan | Monthly Allocation |
|---|---|
| Lite | 20 hrs |
| Embedded | 40 hrs |
| Operational | 80 hrs |
| Burst Pack | Reach out |
Practical support across analysis, reporting, workflow automations, data pipelines, and business apps.
Structured support plans with monthly allocation, quarter-based rollover, and business-aligned cadence.
Flexible uplift capacity for month-end, shutdowns, audits, reporting deadlines, and operational surges.
Defined work commencement targets based on your selected DataCare package.
| Aspect | Lite | Embedded | Operational | Burst Pack |
|---|---|---|---|---|
| Included hours | 20 hrs / month | 40 hrs / month | 80 hrs / month | Additional hours as needed |
| Commencement timeframe | Within 3 business days | Within 2 business days | Within 1 business day | Within 1 business day |
| Flexibility of hours | Fixed monthly allocation within quarterly plan | Fixed monthly allocation within quarterly plan | Fixed monthly allocation within quarterly plan | Flexible one-off uplift capacity |
| Best use case | Light ongoing support | Steady BAU support | High-touch embedded support | Peak periods, deadlines, shutdowns, audits |
| Commitment type | Quarterly | Quarterly | Quarterly | One-off / add-on |
| Resourcing Priority level | Standard | Elevated | Highest | High |
| Rollover within quarter | Yes, subject to terms | Yes, subject to terms | Yes, subject to terms | No rollover |
| Commercial intent | Entry support plan | Core support plan | Strategic embedded plan | Temporary surge support |
DI DataCare is an ongoing digital support service designed to help your analysis, reporting, workflow automations, data pipelines, and business apps keep evolving after go-live. It is built for businesses that want structured support, regular visibility, and a digital partner that stays aligned to changing priorities.
Ad hoc support works well for isolated one-off tasks. DI DataCare is better suited to businesses that want continuity, proactive planning, retained context, and a structured support model that builds momentum over time rather than restarting from scratch on every request
DI DataCare is designed for ongoing support, enhancement, and continuous improvement work across analysis, reporting, workflow automations, data pipelines, business apps, and related digital processes. If something grows into a larger standalone project, we will flag that early and agree the best delivery pathway with you.
Yes. One of the strengths of DI DataCare is that it can flex across operational support and continuous improvement work. That may include small enhancements, fixes, reporting changes, workflow improvements, data issues, and advisory input, with priorities reviewed regularly.
DI DataCare is designed to support the natural ups and downs of operational demand. Unused hours can roll month to month within the same quarter, subject to the agreed terms. We also use regular planning and progress updates to help identify valuable work before hours are lost.
That is exactly why Burst Packs exist. Burst Packs provide a structured way to increase support during peak periods such as month-end, shutdowns, audits, reporting deadlines, or delivery surges. Where possible, advance notice helps us plan that extra capacity with you.
Burst support is designed to provide additional flexibility, but like any service model it works best when forecast where possible. Existing DataCare clients are better positioned than non-retainer clients because we already understand their environment and can plan with them more effectively. For urgent needs, we will always do our best to respond and support.
Commencement timeframes depend on your selected package. DI DataCare is structured support, not an unlimited instant-response helpdesk, so work is prioritised based on your package level, business priorities, and current agreed workload.
Where practical, we aim to provide continuity in the people supporting your account so that business context is retained and delivery remains efficient. At the same time, DI DataCare gives you access to broader DI capability when different skills are needed.
Weekly progress updates are designed to provide a simple, practical snapshot of work completed, effort used, current priorities, blockers or risks, and recommended next steps. The goal is visibility and momentum without unnecessary admin overhead.
Yes. The quarterly commitment gives the service structure, but the work itself can evolve as your business priorities change. Regular updates and quarterly planning help keep effort aligned to current needs.
Site visits can form part of the relationship where practical and where they add value. Expectations around frequency, location, travel time, and any associated costs should be agreed upfront. The intent is to work closely with your team and operating environment where it makes sense.
If a request grows beyond the shape of normal ongoing support work, we will raise that early, discuss options with you, and recommend whether it should stay within the plan, use Burst capacity, or be scoped separately as a project.
DI DataCare is not just reserved hours. It is a structured support model designed around continuity, visibility, planning cadence, business-context retention, and flexible options for peak demand. It is intended to feel more like an ongoing digital support partnership than a passive retainer.
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